Staff Group: TRUST Directors
Melissa Fors Shackelford
Melissa Fors Shackelford is a trusted advisor to executives and emerging businesses, helping organizations build compelling brands, accelerate market growth, and navigate the complexities of the healthcare industry. With over 20 years of experience as a healthcare marketing executive—including leadership roles at Optum, Hazelden Betty Ford, and Cigna’s Evernorth—Melissa brings deep expertise in go-to-market strategy,…
Emily Fry
Emily Fry, MBA, is Vice President, Strategy at Sanford Health, where she leverages over 15 years of strategic healthcare leadership experience focused on value-based care across the continuum, strategic planning, new business development, and innovative strategies for portfolio growth. Prior to joining Sanford Health, Emily served as the executive leader of Geisinger’s Innovation Operations, spanning…
Mary Jacobs
Mary Jacobs, MA, is Associate Dean of Graduate Programs and MBA Program Director in the School of Business and Technology at Saint Mary’s University. She has worked in Higher Education for 11 years and was the Director of the Center for Sales Innovation at St Catherine University prior to joining Saint Mary’s University. Mary worked…
Melissa Kloetstra
Melissa Kloetstra is an accomplished executive with over two decades of experienceleading transformative strategies in People & Culture, brand development, andorganizational growth for global enterprises. Currently serving as Vice President ofPeople & Culture at Solventum, Melissa drives enterprise-wide initiatives to strengthenemployee engagement, foster inclusion, and position culture as a strategic advantage.Her leadership spans talent management,…
Jenni Lohse
Jenni Lohse joined the University of Minnesota as academic health sciences counsel, where she is responsible for the health sciences services and programs at the University, including the MHealth Fairview partnership, the medical, dental, pharmacy, nursing, and veterinary colleges. She is responsible for supporting the health care executives and academic deans in executing their strategic business…
Jamie Margolis, Ph.D.
With more than 15 years of experience managing delivery of cell therapies, Jamie Margolis is Senior Vice President of Member, Donor and Product Operations at NMDP. In that role, she is responsible for the leadership and strategic direction of the teams accountable for the NMDP Registry and its associated members and donors. Along with key…
Quyen Ngo, Ph.D.
Dr. Quyen Ngo serves as Executive Director of the Butler Center for Research at the Hazelden Betty Ford Foundation, where she leads the organization’s research and clinical outcomes initiatives. She plays a pivotal role in advancing strategic innovation, establishing evidence-based practices, and integrating implementation science into program development and quality improvement. She earned…
Dr. Becky Pauly, DC, ICPA Fellow, BS, CSPO, CSM
Dr. Becky Pauly is a dynamic health care leader whose sweet spot is designing, implementing, and scaling unique programs that create value and improve outcomes for patients, families, healthcare providers and clinicians, the community, and the business. She is currently the Executive Director of Program Innovation, Lifelong Learning, and Business Development at Northwestern Health Sciences University,…
Katie Penson
Katie Penson is a transformational healthcare executive with more than 17 years of progressive leadership in nationally recognized pediatric health systems. As Vice President of Clinic and Hospital Operations and Chief Nursing Executive at Gillette Children’s Hospital, she leads enterprise-level operational strategy, nursing practice, and quality improvement initiatives across inpatient and outpatient settings. Previously,…
Lisa Saul, MD
Dr. Lisa Saul is a seasoned physician and health care executive with nearly 20 years in clinical practice and more than ten years in health care administration. She is the National Medical Director/Chief Medical Officer, Women’s Health for UnitedHealthcare. In her role, she is responsible for improving affordability in women’s health and improving maternal and…
Lisa Spann
Lisa Spann is Vice President, Regional Network Market Lead and has been with Medica for more than 15 years in various roles. She is currently a leader in Medica’s Provider Network Management area where she has responsibility for developing and strengthening large provider system relationships, including leading and managing contract negotiations. One key area of…
Jolene Summer Bolster
Jolene Summer Bolster serves as the Associate Administrator for the Mayo Clinic Comprehensive Cancer Center. In this role, she partners with the Executive Director of Mayo Clinic’s Comprehensive Cancer Center to advance Mayo Clinic’s strategic priorities for cancer in Minnesota, Arizona, Florida, and the Mayo Clinic Health System. Additionally, she serves as the Deputy Director…